Privacy & Cookies Policy

Elmbridge Heating & Plumbing
Last Updated: 18 June 2026

Introduction

Elmbridge Heating & Plumbing (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy & Cookies Policy explains how we collect, use, store and protect your personal data when you visit our website or use our services.

This policy is intended to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and Google’s EU User Consent Policy.

Who We Are

Elmbridge Heating & Plumbing provides heating, plumbing, boiler installation, servicing, maintenance and repair services.

Data Controller: Elmbridge Heating & Plumbing

Contact details:

Email: [Insert Email Address]
Telephone: [Insert Phone Number]
Address: [Insert Business Address]

Information We Collect

We may collect and process the following information:

• Name

• Email address

• Telephone number

• Property address

• Details of enquiries and service requests

• Information provided through contact forms

• Communications between you and us

• Technical information such as IP address, browser type, operating system and device information

• Website usage information collected through cookies and analytics technologies

How We Use Your Information

We use personal information to:

• Respond to enquiries and requests

• Provide quotations and services

• Schedule appointments and engineer visits

• Maintain customer records

• Improve our website and services

• Analyse website performance and visitor behaviour

• Measure the effectiveness of advertising campaigns

• Comply with legal obligations

• Protect our business against fraud and misuse

Lawful Basis for Processing

We process personal data on one or more of the following legal bases:

• Performance of a contract

• Legitimate interests

• Compliance with legal obligations

• Consent (including for certain cookies and advertising technologies)

Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function correctly, remember preferences, analyse traffic and improve user experience.

Cookies Used on This Website

Strictly Necessary Cookies

These cookies are essential for the operation of the website and cannot be disabled through our cookie preference system.

• PHPSESSID

Analytics Cookies

Analytics cookies help us understand how visitors interact with our website and allow us to improve performance and user experience.

• _ga

• _ga_XSES04FDSK

Functional Cookies

Functional cookies help provide enhanced website features and personalised content.

• ifso_visit_counts

Advertising Cookies

Advertising cookies help us understand the effectiveness of our advertising campaigns and may be used by Google to measure interactions with advertisements.

• _gcl_au

• test_cookie

Google Analytics and Google Advertising Services

Our website uses Google Analytics and Google Ads services.

With your consent, Google may collect and process information including:

• Pages viewed

• Time spent on pages

• Website interactions

• Device and browser information

• Approximate geographic location

• Referring websites

• Cookie identifiers

• IP address information

This information helps us understand website performance, improve our services and measure the effectiveness of our advertising activities.

Google may process this information in accordance with its own privacy policies.

For more information about how Google collects and processes data, please visit:

https://policies.google.com/technologies/partner-sites

Google’s Privacy Policy can be found at:

https://policies.google.com/privacy

Consent for Cookies

When you first visit our website, you will be presented with a cookie consent banner.

Except for strictly necessary cookies, cookies and similar technologies will only be placed on your device after you have provided your consent.

You can choose to:

• Accept all cookies

• Reject non-essential cookies

• Manage your cookie preferences

You may withdraw or change your consent at any time through the cookie settings option available on our website.

Sharing Information

We may share personal information with trusted third-party service providers, including:

• Website hosting providers

• IT support providers

• Google Analytics

• Google Ads

• Professional advisers

• Regulatory authorities where required by law

We do not sell your personal information to third parties.

International Data Transfers

Some third-party providers, including Google, may process information outside the United Kingdom.

Where personal data is transferred internationally, appropriate safeguards will be implemented in accordance with UK GDPR requirements.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Comply with legal and regulatory obligations

• Resolve disputes

• Enforce contractual agreements

Analytics data is retained in accordance with our Google Analytics retention settings.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time where processing relies on consent

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information about your rights can be found at:

https://ico.org.uk

Security

We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or destruction.

Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Any changes will be published on this page together with an updated revision date.

Contact Us

If you have any questions regarding this Privacy & Cookies Policy or how we process your personal information, please contact:

Elmbridge Heating & Plumbing

Email: admin@elmbridgehp.co.uk
Telephone: 01932 223 547
Address: 131a Hersham Road, Walton-on-Thames, KT12 1RW